FAQ

Frequently Asked Questions

 

How do I capture my voice or sound?

  • Simply email or Whatsapp an MP3, WAV, AIFF file to us.
  • If you are unsure about the above, send us an email and we will help you out.

How long does it take to receive my personalised canvas art

  • Generally it takes 1 to 3 working day to create your unique piece of art. Once we are happy we will email you a picture of your art for your approval.
  • Once it has been approved by you, it will go to print. Depending on your medium of print it could take 2 to 5 working days.
  • Delivery times vary across South Africa and on average it could take 2 to 4 working days.
  • Overall the average time from placing your order is:
    • Print 6 to 10 working days
    • Canvas 11 to 17 working days

Can I record more than one voice/sound on a single piece of art?

  • Of course you can! Having multiple voices/sounds on one print makes an excellent gift for events and special occasions.
  • We suggest not having more than 5 voices/sounds. Remember for the most optimum result, keep your recording short, clear and loud.
  • If you are looking to record something longer, please contact us for a quote.

Can I customise my order?

  • Definitely, you are the artist! I you are looking for a size or colour that is not listed, send us an
    email of your preferences and we will be happy to quote you accordingly.

How much does it cost to deliver?

  • We have a flat rate of R 55 across South Africa

What is your return policy?

  • We are committed to ensuring your piece of art is up to your satisfaction. If you are in any way unhappy with your order, please contact us before sending it back.
  • Regarding all prints:
    • If you have a problem with your print, you may return it within 30 days of delivery for a
      refund of the print cost. Delivery charges are non-refundable.
    • On the rare occasion, if your print is delivered damaged in any way, we will deliver an identical print at no cost.